Returns & Exchanges

At Bruntsfield Sports Online Shop, we want you to be fully satisfied with your athletic gear, which is why we offer a 30-day return policy for all unused items in their original packaging. Whether you are in Edinburgh or shopping from afar, we strive to make our exchange and refund process as seamless as your training routine.

Return Process

• 1.
  Initiate Your Return

  Contact our Edinburgh-based customer service team via email with your order number and the reason for your return to receive a unique Return Authorization code.

• 2.
  Prepare the Package

  Securely pack the sports equipment or apparel in its original box, ensuring all tags are attached and a copy of your receipt is included inside.

• 3.
  Ship to Bruntsfield

  Send your package to our local shop address using a tracked courier service to ensure your items arrive safely at our returns department.

• 4.
  Inspection and Refund

  Once our specialists verify the condition of the items, we will process your refund or dispatch your exchange item within 5 to 7 business days.